Reference

How unsur hoki Handles Your Personal Data

Our Privacy Policy sets out exactly what personal information we collect when you open an account, how we store it securely, and the rights you hold over it…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyYour right to access or deleteNo third-party data sales24/7 privacy support channel

Explore the Lobby Read FAQ

What This Policy Covers and Why It Matters

unsur hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the information you provide when registering an account — name, email address, phone number and payment method identifiers such as your DANA wallet ID or linked OVO account number. We also collect device and session data automatically when you access the lobby so we

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can detect unusual login behaviour and protect your account. Financial transaction records, including GoPay transfers and QRIS scan payments, are retained for the period required under applicable Indonesian financial regulations. Access to and use of our platform depends on local law. We do not sell, rent
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or trade your personal information to advertisers or data brokers. Any third-party service provider we engage — such as payment processors — is bound by a data-processing agreement that mirrors the protections in this policy.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is handled, want to request a copy of the information we hold, or need to update details linked to your GoPay or QRIS…

Live Chat Support Access live chat directly from your account dashboard any time of day. Our agents handle data-access requests, consent changes and payment-data queries within minutes, every day of the week.

Privacy Email Send a detailed data request or deletion inquiry to our privacy email. We acknowledge every message within 24 hours and resolve most requests in three business days or fewer.

WhatsApp Line For urgent account-data concerns, reach us on WhatsApp between 08:00 and 24:00 WIB daily. Provide your registered phone number and we will verify your identity before discussing any account information.

DATA HANDLING STANDARDS

Six Ways We Protect What You Share With Us

From the moment you start a session on unsurhoki.best, every layer of your account data is managed under a consistent set of practices.

Encrypted Data Storage

All personal data — including your linked DANA and OVO identifiers — is stored on servers using AES-256 encryption. Backups are encrypted with the same standard and are never held on portable or unmonitored media.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby you visit most. You can manage cookie preferences from your browser settings at any time without losing your account access.

Account Security Measures

Two-step verification is available for all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to your registered address before access is granted.

Retention Periods

We keep your account records for as long as your account remains active plus an additional period where local law requires it. Once that window closes, personal identifiers are permanently deleted from our systems.

Internal Access Controls

Only staff with a documented business need can view your personal file, and all access is logged and audited monthly. Payment data from GoPay and QRIS transactions is visible only to our finance compliance team.

Your Rights and How to Use Them

You have the right to access, correct, port or request deletion of your personal data at any time. Submit a request through live chat or our privacy email and we will action it within three business days.

Frequently Asked Privacy Policy Questions

These are the questions we receive most often about how unsur hoki collects and manages personal data. If your question is not covered below, contact our privacy team through live chat or email and we will respond within 24 hours.

We collect your name, email address, phone number, date of birth and the identifiers tied to your chosen payment method — for example, your DANA wallet number or OVO-linked mobile number. Device and IP data are also logged per session for security purposes.

No. Payment records from DANA, GoPay, OVO and QRIS are shared only with the payment processor needed to complete your transaction. We do not share transaction history with advertisers, affiliates or any other external parties.

We retain core account data for the period required by applicable Indonesian financial and anti-fraud regulations after closure. Once that obligation period ends, personal identifiers are permanently and irreversibly deleted from all our systems.

Yes. Submit a data-access request through live chat or our privacy email. We will verify your identity, then deliver a structured summary of your personal file — including payment identifiers and account history — within three business days.

We use necessary session cookies to keep your account active and optional analytics cookies to improve the lobby experience. You can disable optional cookies via your browser settings at any time; disabling them will not affect your ability to log in or make deposits via QRIS.

Contact our privacy team through the live chat in your account dashboard or by email, state that you want full erasure, and we will process your request within three business days. Note that some data must be kept where local law requires it before deletion can be completed.

We do not sell, rent or share your personal data with third-party advertisers or marketing networks. The only external parties who receive any data are payment processors — DANA, OVO, GoPay, QRIS — and only to the extent needed to complete your transaction.

How unsur hoki Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect What You Share With Us

Encrypted Data Storage

Cookie Policy

Account Security Measures

Retention Periods

Internal Access Controls

Your Rights and How to Use Them

Frequently Asked Privacy Policy Questions

01 What personal data does unsur hoki collect when I open an account?

02 Is my DANA or GoPay transaction history visible to anyone outside unsur hoki?

03 How long does unsur hoki keep my account data after I close my account?

04 Can I request a copy of all the data unsur hoki holds about me?

05 What cookies does the site use and can I turn them off?

06 How do I request that my personal data be deleted?

07 Does unsur hoki share my data with third parties for marketing purposes?

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