Reference

Our Legal Terms, Explained Clearly

At unsur hoki, our legal framework sets out how your account, your data, and your transactions are handled — so you know exactly where you stand before you…

Account TermsPrivacy & DataQRIS & DANA TransactionsJurisdiction NoticeContact Rights

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What Our Legal Terms Actually Cover

unsur hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define the relationship between you and unsur hoki from the moment you register. They cover how your personal data is collected and stored, how deposits made via GoPay, DANA, OVO, or QRIS are processed and recorded on your account, and what happens

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if a transaction dispute arises. Access to specific features depends on local law — including where you are located within Indonesia. We do not sell your personal information to third parties, and we retain transaction records only for the period required by applicable regulations. Any changes
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to these terms are communicated via the email address linked to your account at least seven days before taking effect. You can request a full copy of your stored data by contacting our support team directly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For any question about your rights, data requests, or account-related legal concerns, our support team is reachable around the clock.

Live Chat Available 24 hours a day, seven days a week. Use the chat icon on any page to reach a support agent who can log a formal legal query or data-access request on your behalf immediately.

Email Support Send a detailed written request to our legal inbox. We acknowledge all legal correspondence within 24 hours and provide a case reference number so you can track the status of your query.

Complaint Form For formal disputes — including transaction disagreements involving DANA, OVO, GoPay or QRIS — submit our structured complaint form from within your account dashboard under Settings › Legal.

ACCOUNT PROTECTION

How We Handle Your Data and Security

unsur hoki applies strict data-handling practices across every layer of your account — from the moment you register to every payment you process.

Data Collection Scope

We collect only what is necessary: your registered name, contact details, and transaction records from DANA, OVO, GoPay or QRIS. No additional behavioural data is sold or shared with advertising networks.

Cookie Policy

We use functional and analytics cookies to keep your session active and measure page performance. You can manage cookie preferences from the footer link on any page without affecting your ability to log in.

Account Security

Two-factor verification is available on your account under Settings › Security. We strongly encourage activating it — login attempts from unrecognised devices are flagged and held pending your confirmation.

Data Retention

Transaction records are retained for the period required under applicable Indonesian financial regulations — typically five years. After that window closes, records are securely deleted from our systems.

Who to Contact

Our Data Protection contact handles all formal access and erasure requests. Reach them directly via the Legal section of your account dashboard or through the dedicated email address listed in our privacy notice.

Requesting Changes

To update, correct, or request deletion of your personal data, go to Settings › Privacy in your account and submit the relevant form. We process confirmed requests within 14 working days and notify you by email.

Frequently Asked Legal Questions

These are the questions we receive most often about account rights, data handling, and legal access at unsur hoki. If your question is not here, our live chat team is available around the clock to help you get a direct answer.

Access to our platform depends on local law. We encourage you to verify that online gaming activity is permitted in your specific region before you open an account and make any deposits via DANA, OVO, GoPay or QRIS.

We store your registered name, email address, phone number, and a record of all financial transactions processed through your account — including DANA, OVO, GoPay and QRIS payments. No additional data is collected beyond operational necessity.

Log in and go to Settings › Privacy, then select 'Request My Data'. We compile and deliver your data package by email within 14 working days of receiving your confirmed request. No fee applies to this process.

Yes. Submit a deletion request from Settings › Privacy or email our Data Protection contact directly. Note that transaction records may be retained for the period required under Indonesian financial regulations before full deletion is completed.

Raise a dispute via the complaint form under Settings › Legal, referencing your transaction ID. Our team reviews the payment log and the corresponding gateway record, then provides a written resolution within five business days.

Yes. Any material update to our terms is sent to the email address on your account at least seven days before the change takes effect. You can also view the current version at any time on this page.

If local law in your region restricts access, certain features of your account may be limited or unavailable. We recommend reviewing local regulations before proceeding. Our support team can clarify which services are accessible where local law permits.

Our Legal Terms, Explained Clearly

How to Reach Us on Legal Matters

How We Handle Your Data and Security

Data Collection Scope

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Frequently Asked Legal Questions

01 Is my account on unsur hoki available to all Indonesian residents?

02 What personal data does unsur hoki store about me?

03 How do I request a copy of my personal data?

04 Can I ask for my account data to be deleted?

05 How does unsur hoki handle a disputed QRIS or GoPay transaction?

06 Will unsur hoki notify me if its legal terms change?

07 What happens to my account if I am in a region where access depends on local law?

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